Privacy Policy
Your Privacy Matters!
Eskaros Property Pty Ltd is committed to protectingthe privacy of everyone we deal with. This policy explains how we collect,hold, use and disclose your personal information.
What is personal information?
"Personal information" has the meaning given to it under the Privacy Act 1988 (Cth).If information identifies you, or you could reasonably be identified from it,it's personal information — this can include your name, address, phone number, email address, and occupation.
What personal information do we collect?
We may collect your name, address, contact details, date of birth, occupation, and any other information you give us directly — through our website, our team, phone or email enquiries, or surveys and feedback forms. We may also collect non-identifying information, such as anonymous survey responses or aggregate dwebsite usage data.
How do we collect yourpersonal information?
Generally, directly from you —through:
- Using our website- Phone, email or written correspondence
- Conversations with our team
- Forms, applications or agreements you complete with us
- Competitions, promotions or information requests
- Surveys or feedback
We may also collect personal information from third parties, including:
- Other agents or businesseswe work with
- Credit reporting agencies, law enforcement or government bodies
- Your lawyer, accountant or financial adviser
- Your employer
- Publicly available sources, where appropriate
Cookies
Our website may use cookies —small files that help us recognise your device, remember your preferences, and understand how our site is used. Cookies don't collect personal information. You can disable cookies through your browser settings if you prefer.
We may also record general browsing data (pages visited, time of visit, IP address) to help us improve ourwebsite.
What happens if you don'tprovide your information?
If you choose not to provide requested information, we may not be able to:
- Provide the service you'reafter, or provide it to the same standard
- Send you relevant updates oroffers
- Tailor your experience of our website
Why do we collect, hold, useand disclose your personal information?
For purposes including:
- Delivering our real estate services to you
- Answering enquiries and providing advice about our services
- Improving our website andhow it performs
- Everyday business functions, including working with contractors and service providers
- Marketing, planning and service development
- Keeping our records accurate and current
- Handling complaints
- Meeting our legal andregulatory obligations
Who might we disclose yourinformation to?
- Our team, contractors and service providers who help us run our business and deliver services to you
- Suppliers we work with for business and marketing purposes (e.g. IT providers, mailing services, payment processors, our accountants or solicitors)
- Anyone else, with your clearconsent
Direct marketing
We may send marketing communications about our services by mail, SMS or email, in line with the SpamAct 2003 (Cth). You can opt out at any time by contacting us or using the unsubscribe link in our communications.
Accessing and correcting yourinformation
You can ask to see the personal information we hold about you at any time by contacting us. We'll aimto provide it in a reasonable way and timeframe. We won't charge you for makinga request or for correcting inaccurate information — we may charge a reasonablefee to cover costs of providing copies, and we'll tell you the cost upfront.
If we can't give you access(for example, it would affect someone else's privacy), we'll explain why in writing. If you think information we hold about you is wrong or out of date, contact our Privacy Officer below and we'll take reasonable steps to fix it.
Do we send information overseas?
We may disclose personal information to service providers located overseas (for example, cloud storageor IT providers). We take reasonable steps to ensure any overseas recipient handles your information consistently with the Australian Privacy Principles.
Security
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access,including:
- Using encryption to secure data
- Restricting system access
- Email filtering to guard against phishing and malware
- Regular system monitoring and security checks
- Physical security at our premises
No online transmission is completely secure, so any information you send us online is at your own risk.
Links to other websites
Our website may link to third-party sites. We're not responsible for their privacy practices or content— we recommend reviewing their policies separately.
Contacting us or making acomplaint
If you have questions about this policy, or want to raise a concern about how we've handled your personal information, contact our Privacy Officer:
Privacy Officer
Eskaros Property
Post: PO BOX 138 Casula Mall 2170
Email: sam@eskarosproperty.com
We'll respond within areasonable time to understand and resolve your concern
Changes to this policy
We may update this policy fromtime to time. Any changes will be posted on this page. This policy was last updated on 14/08/2026
"Personal information" has the meaning given to it under the Privacy Act 1988 (Cth).If information identifies you, or you could reasonably be identified from it,it's personal information — this can include your name, address, phone number, email address, and occupation.
What personal information do we collect?
We may collect your name, address, contact details, date of birth, occupation, and any other information you give us directly — through our website, our team, phone or email enquiries, or surveys and feedback forms. We may also collect non-identifying information, such as anonymous survey responses or aggregate dwebsite usage data.
How do we collect yourpersonal information?
Generally, directly from you —through:
- Using our website- Phone, email or written correspondence
- Conversations with our team
- Forms, applications or agreements you complete with us
- Competitions, promotions or information requests
- Surveys or feedback
We may also collect personal information from third parties, including:
- Other agents or businesseswe work with
- Credit reporting agencies, law enforcement or government bodies
- Your lawyer, accountant or financial adviser
- Your employer
- Publicly available sources, where appropriate
Cookies
Our website may use cookies —small files that help us recognise your device, remember your preferences, and understand how our site is used. Cookies don't collect personal information. You can disable cookies through your browser settings if you prefer.
We may also record general browsing data (pages visited, time of visit, IP address) to help us improve ourwebsite.
What happens if you don'tprovide your information?
If you choose not to provide requested information, we may not be able to:
- Provide the service you'reafter, or provide it to the same standard
- Send you relevant updates oroffers
- Tailor your experience of our website
Why do we collect, hold, useand disclose your personal information?
For purposes including:
- Delivering our real estate services to you
- Answering enquiries and providing advice about our services
- Improving our website andhow it performs
- Everyday business functions, including working with contractors and service providers
- Marketing, planning and service development
- Keeping our records accurate and current
- Handling complaints
- Meeting our legal andregulatory obligations
Who might we disclose yourinformation to?
- Our team, contractors and service providers who help us run our business and deliver services to you
- Suppliers we work with for business and marketing purposes (e.g. IT providers, mailing services, payment processors, our accountants or solicitors)
- Anyone else, with your clearconsent
Direct marketing
We may send marketing communications about our services by mail, SMS or email, in line with the SpamAct 2003 (Cth). You can opt out at any time by contacting us or using the unsubscribe link in our communications.
Accessing and correcting yourinformation
You can ask to see the personal information we hold about you at any time by contacting us. We'll aimto provide it in a reasonable way and timeframe. We won't charge you for makinga request or for correcting inaccurate information — we may charge a reasonablefee to cover costs of providing copies, and we'll tell you the cost upfront.
If we can't give you access(for example, it would affect someone else's privacy), we'll explain why in writing. If you think information we hold about you is wrong or out of date, contact our Privacy Officer below and we'll take reasonable steps to fix it.
Do we send information overseas?
We may disclose personal information to service providers located overseas (for example, cloud storageor IT providers). We take reasonable steps to ensure any overseas recipient handles your information consistently with the Australian Privacy Principles.
Security
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access,including:
- Using encryption to secure data
- Restricting system access
- Email filtering to guard against phishing and malware
- Regular system monitoring and security checks
- Physical security at our premises
No online transmission is completely secure, so any information you send us online is at your own risk.
Links to other websites
Our website may link to third-party sites. We're not responsible for their privacy practices or content— we recommend reviewing their policies separately.
Contacting us or making acomplaint
If you have questions about this policy, or want to raise a concern about how we've handled your personal information, contact our Privacy Officer:
Privacy Officer
Eskaros Property
Post: PO BOX 138 Casula Mall 2170
Email: sam@eskarosproperty.com
We'll respond within areasonable time to understand and resolve your concern
Changes to this policy
We may update this policy fromtime to time. Any changes will be posted on this page. This policy was last updated on 14/08/2026
Contact Us
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